Archiving Chats
When you archive a chat, it is removed from your active view but remains stored in the database. This means:
- The archived chat is still accessible if you need it again.
- If the contact sends a new message, the archived chat will automatically reappear in your active chat list.
- Archiving is the recommended method if you want to temporarily remove chats from the main view without losing the history.
Deleting Chats
When you delete a chat, it is completely removed from the database. The following points apply:
- Deleted chats cannot be restored. The entire conversation history is permanently erased.
- If the contact appears again in Smart Chat via LinkedIn Chat after deletion, a completely new entry will be created in Smart Chat.